One of the main criteria you should consider, before choosing a web hosting company, is how it handles customer services issues. A company shows its commitment to providing the best service to its customers by deploying a reliable support team who will cater to any website or Web hosting issue. Companies like Liquid Web have developed in-house teams to address this particular client concern. LiquidWeb support is aptly called Heroic Support as a testament to its efforts in addressing customer issues.
Written in the liquidweb.com support page is what is tantamount as the company’s customer service motto: “Always here for you.”
How to Contact LiquidWeb Support Staff?
True enough, the Liquid Web customer care team can reach through multiple ways at any time of the day.
Call Heroic Support at 1-800-580-4985 or 1-517-322-0434.
Calling customer service is one of the most convenient options if you want help from a real person regarding a service problem you are experiencing. Liquid Web Heroic Support makes this task less time-consuming with their commitment to have your call answered within 59 seconds. It is Liquid Web’s Heroic Promise to be transparent in how they are addressing their customer’s needs. They regularly publish their support center’s service level metrics to let clients know how they stand in their goals.
Chat with a Live Representative.
Online chat with a customer service rep is another option for Liquid Web clients if talking on the phone is inconvenient for them. You can do other tasks in between typing and read responses from a support rep.
Send a Helpdesk ticket
You can submit a Helpdesk ticket if you are experiencing a service issue that’s intermittent or if you do not have enough time to converse with a support rep. Liquid Web Heroic Support will ensure that your email is read and addressed within 30 minutes or less.
Get access to the Knowledgebase and Tutorials.
For service setup and general issues, Liquid Web features knowledge base and tutorials section that customers can quickly access. Some replies to Helpdesk tickets will include step-by-step instructions (found in their Knowledge base) on how to further resolve the problem.
What Level of Heroic Support Do You Want?
Depending on you and your business needs, you may want to invest in a dedicated Heroic Support team. You can choose from any of the following:
This level of Heroic Support is perfect for those expert website developers who only want someone else to maintain the hardware for their sites. This leaves much freedom to the owners to customize their servers.
Core Managed support includes managements of server hardware, infrastructure, and other core features without the use of a control panel.
As the name suggests, this level of LiquidWeb VPS Heroic Support covers server, hardware, basic elements, and control panel management. This is ideal for those who want to focus on running the business side of their respective websites while being assured that their site’s back end processes handled well.
Now that you have read up on Liquid Web’s commitment to its customer base, it is in your hands as to which web hosting company to choose. Just remember: Whatever your customer service need, you can assure that LiquidWeb Support is as heroic as it promises.